Our Service Guarantee

In consideration of the trust you have shown towards Your PropertyCare, we guarantee, and indeed, are committed to providing you an unparalleled level of service in the management and care of your Investment Property.

We stand behind our levels of personal and professional service with our Service Guarantee

Marketing Your Property:

  • We will list your property on the relevant real estate websites, using only high quality photographic images of the property
  • We will offer inspections and private viewings of your property until it is leased
  • We will update you regularly on the status of your property
  • We will respond to all prospective tenant enquiries within 1 business day

Leasing Your Property:

  • All tenancy applications will be processed within 2 working days of receipt
  • All potentially suitable tenancy applications will be referred to you for a decision
  • We will lease your property for the rental amount nominated in the Appointment of Letting Agent Form 6, unless otherwise instructed by you
  • We will prepare the tenancy documentation within 2 working days of tenancy approval

Rental Funds and Collection:

  • All rental monies received by us will be banked into your nominated bank account at end of month processing
  • We will collect rent on your behalf and follow up all overdue rent payments in accordance with the Residential Tenancies and Rooming Accommodation Act 2008

Lease Renewals:

  • We will review the tenancy agreement for your property not less than 60 days prior to its expiry
  • We will contact you before the lease agreement is due to expire to seek your instructions prior to renewing any lease agreement
  • We will advise you within 1 working day if the tenant does not want to renew their tenancy agreement

Repairs and Maintenance:

  • We will process all non-urgent repair requests from tenants within 2 working days of receipt
  • We will attend to any “urgent” repair requests within 4 hours of receipt
  • We will take all reasonable steps to obtain the best pricing for your repairs and maintenance
  • We will hold invoices for all work arranged on your behalf, and provide copies at end of month processing
  • We will not proceed with any maintenance that exceeds your specific written instructions unless they are deemed to be an emergency that warrants immediate action.

Property Inspections:

  • We will conduct an Entry Condition Report prior to the commencement of a new tenancy
  • We will conduct routine inspections every 3-4 months of your property over a twelve month period unless otherwise instructed
  • We will conduct an Exit Condition Report within 3 days after the tenant has vacated the property

Tenant Vacating:

  • On receipt of a tenant providing Notice to Vacate we will:
    • Advise you by phone or email
    • Confirm the details in writing to both you and the tenant
    • Obtain your instructions regarding re-leasing of the property
    • Prepare all necessary vacating documentation
    • Commence marketing the property and arrange viewings
    • After the tenant vacates:
      • Carry out an Exit Inspection
      • Process the tenant’s bond refund as soon as possible
      • If any deductions from rental bond are considered necessary, full details will be provided to you and the tenant

Property Disbursements:

  • All approved and agreed disbursements will be paid on your behalf prior to the due date (subject to the availability of funds)
  • Provide you with an end of month statement within 5 days after the end of the month
  • Provide an annual income and expenditure Statement within 30 days of the end of the financial year

Complaints Handling:

  • Any complaints received in writing will be acknowledged and responded to within 1 business day

Documentation:

  • All documentation provided will be in clear and concise English
  • Copies of all documents that we sign on your behalf as agent will be forwarded to you (unless instructed otherwise)

General Communication:

  • Our office hours are 8.30 a.m. to 5.00 p.m. Monday to Friday
  • We will endeavor to respond to 📧 Emails within 1 business day; ☎️ Telephone messages within 1 business day
  • We will regularly update you on any matters affecting your property or the tenancy

Professional Standards:

  • To conduct our business with the highest standards of honesty, integrity and best ethical practices

Our Guarantee to You

If we do not meet any of these standards, and we are notified in writing and we do not rectify the matter within two business days, we will waive one (1) month management fee * (Conditions apply)

*THIS REFERS TO THE MANAGEMENT FEE ONLY, ALL OTHER FEES AND CHARGES ARE TO REMAIN AS PER THE APPOINTMENT OF LETTING AGENT FORM 6 AUTHORITY.

We don’t just manage your property – We care for your property like We care for our own