Whether you an experienced or first-time property investor, renting your property can be a daunting process, so we have created a list of frequently asked questions which may be of assistance to you. Please feel free to contact us if you have any further queries, and we will be more than happy to help.

What process is followed for a person wanting to rent my property?

  • All prospective tenants must first view the property in person, or have someone view it on their behalf.
  • If the prospective tenants are moving to the area, and are unable to view the property and do not have a representative to view on their behalf, they must sign a ‘Sight Unseen’ Waiver and attach to any tenancy application they submit.
  • Tenancy Application Forms are provided to all prospective tenants at the time of their initial enquiry, or inspection. They can also download the Tenancy Application form from our website.
  • A signed Tenancy Application Form grants us permission to check the information provided

Who selects the applicant for my property?

You do! Once the applications are processed, we provide you the information we have collected. Our selection process starts from their first enquiry on the property. We offer one on one inspections and request them to register to view the property. We meet at the property and take this opportunity to get to know them a little through general questions and their responses. Call it ‘old fashioned’ but this conversation forms our first impression of the prospective tenant, which we share with you when giving you our recommendation as to which applicant/s may be better suited to the property. However, It is always your choice.

How is my property promoted?

Once you have signed the Management Agreement (Form 6) which authorises us to act on your behalf, we list your property on the internet (realestate.com.au and domain.com.au) as well as our website and our Facebook page (https://www.facebook.com/rentalsolutionsandservice/)

We do have our own prospective tenant database and quite often, we lease properties prior to them being advertised. This of course is one of the most cost effective and efficient leasing tools available.

When do I get paid my rent?

All rental monies are deposited into your nominated bank account on the first working day of the end of month (e.g. September rental would be paid on the 1st October).

Do you inspect the property at the beginning of a tenancy?

Yes – a comprehensive inspection of your property is conducted prior to the tenant moving in. This is called the Entry Condition Report. Each area of the property such as bedrooms, lounge, kitchen etc. are inspected and the condition and cleanliness are reported against specific items such as walls, ceilings, doors, flooring etc.

This report sets the standard in which the property is to be maintained throughout the tenancy. It is also used as a useful reference from a maintenance perspective as it reports the brand, type and model number (if possible) for appliances and fixtures (air conditioners).

We take comprehensive photos of each property which helps us monitor the condition of the property as well as handle final bond disputes effectively. A copy is provided to the owner.

What information does the tenant get when they move into my property?

We provide a tenant induction prior to handing over the keys to your property. This sets out the most important expectations as well as providing them with important Fact Sheets regarding Privacy, Smoke Alarms and Safety Switches, Pool Legislation etc. as well as:

  • An executed copy of the General Tenancy Agreement - the terms and conditions are explained to them
  • How to pay their rent and on time!
  • Where to pay their rent (Trust Account)
  • Repairs and Maintenance Policy
  • Break Lease Agreement
  • Inspections and when they occur
  • Bond Lodgement procedure and forms to sign
  • The RTA Guide for a tenant (Statement 17(a))
  • A copy of the Entry Condition Report and explain how they must check, sign and return one copy within 3 days of receipt. It is checked and returned to the tenant within 14 days

• A copy of the executed Tenancy Agreement is sent to you for your records

If you have any other questions, please give us a call so we can help you with your query.